❓ Frequently Asked Questions

🛒 How can I place an order?
You can place an order directly on the website by adding products to your cart and filling in the required information. After placing the order, our manager will contact you to confirm it.

🚚 How is delivery carried out?
We deliver across Baku and other regions of Azerbaijan. Delivery time and cost depend on your location and will be shown during checkout.

⏱️ How long does delivery take?
Delivery usually takes 1–2 business days within Baku and 2–5 business days for other regions.

💳 What payment methods are available?
You can pay for your order:

• online (by bank card);

• in cash upon delivery;

• via other available methods listed on the website.

🔄 Can I return or exchange a product?
Yes, you can request a return or exchange within 14 days if the conditions are met. Details are provided in the “Return & Exchange Policy” section.

📦 What should I do if the product arrives damaged?
Please contact our support team, provide your order number, and send photos of the product. We will offer a replacement or a refund.

🐶 How do I choose the right food for my pet?
You can contact our specialists for advice — we will help you choose the right food based on your pet’s age, breed, and specific needs.

🏬 Where are your stores located?
Our stores are located in Baku. Current addresses and a map are available in the “Our Pet Stores” section.

📞 How can I contact you?
You can reach us:

• via the website feedback form;

• by phone listed in the “Contacts” section.

🎁 Do you have promotions and discounts?
Yes, we regularly offer promotions and special deals. Follow updates on our website and social media.